1. Inspection Upon Pickup

Customers are required to inspect products at the pickup location before accepting delivery.

Any visible damage or discrepancies must be reported immediately at the point of collection.

2. Returns Policy

Due to the international sourcing nature of our business model, returns are limited to:

• Incorrect product supplied

• Manufacturer defects

• Products damaged during shipping (verified at pickup)

Returns will not be accepted for:

• Change of mind

• Incorrect product selection by customer

• Improper handling after pickup

3. Warranty Coverage

Warranty terms are based on manufacturer policies.

Where applicable:

• Manufacturer warranty documentation will be provided

• Warranty claims may require technical verification

• Certain products may have limited or conditional warranty coverage

Energize Mart facilitates warranty coordination but does not independently manufacture products.

4. Warranty Limitations

Warranty does not cover:

• Improper installation

• Electrical faults caused by external systems

• Unauthorized modifications

• Wear and tear